Clear answers for every step of your fashion order.
Find helpful information about women’s fashion products, sizing, payments, order processing, shipping, delivery, returns, refunds, privacy and customer support.
Everything you may need before and after placing an order.
Select a question below to read the relevant guidance. Published website policies will apply wherever eligibility, timelines or exceptions are involved.
Products & Presentation
What kind of products are available at Moderia Shop?
Moderia Shop offers women’s fashion selected for everyday dressing, comfortable styling, social occasions, festive plans and wardrobe updates. Available products may change according to current stock and new collections.
Will the product look exactly like the images shown online?
Product images are intended to present the design and colour as accurately as possible. Minor differences may occur because of lighting, photography, fabric texture, screen brightness and display settings.
Where can I find fabric, colour and product details?
Review the product title, description, photographs, available options, measurements and care information displayed on the relevant product page.
Can a product become unavailable after it is added to the cart?
Yes. Adding an item to the cart does not permanently reserve stock. Availability is confirmed when the order is successfully completed.
Size, Fit & Fabric
How should I select the correct size?
Compare your current body or garment measurements with the size information displayed for the specific product. Do not rely only on labels such as Small, Medium or Large.
Can the fit vary between two products of the same size?
Yes. Fit may vary according to the silhouette, fabric, stitching, stretch, cut and intended styling of each product.
Why may the colour look slightly different in person?
Small colour variations can result from studio lighting, camera processing, mobile or monitor settings and the reflective nature of certain materials.
What should I review before ordering women’s fashion online?
Check the product description, measurements, fabric information, photographs, available colour, care guidance and applicable return policy.
Orders & Order Status
How can I place an order on Moderia Shop?
Select a product and its available options, add it to the cart, provide correct billing and shipping details, select an available payment method and complete the checkout process.
How do I know whether my order was placed successfully?
A successfully placed order should generate an order confirmation page. An order notification may also be sent to the email address provided during checkout.
Where can I track my order?
Visit the official Order Tracking page and enter the requested order details to view the latest available status.
Open Order Tracking ↗Can I change the delivery address after placing an order?
An address change may be considered only before packing or dispatch. Once the parcel enters the courier network, modification may not be possible. Contact support immediately with the order ID.
Why has my order status not changed yet?
Status updates may appear after payment verification, product processing, packing, courier pickup or a new logistics scan. Please allow reasonable processing time before raising a concern.
Payments & Transactions
Which payment methods are accepted?
The payment methods currently available for your purchase will be displayed on the official checkout page.
My payment was deducted but the order is not confirmed. What should I do?
Do not make an immediate duplicate payment. Allow time for the transaction status to update. If the order remains unconfirmed, contact support with the payment amount, transaction reference, screenshot and registered contact details.
What should I do if I accidentally paid twice?
Submit both transaction references, payment screenshots and the related order details through the official support channel. The transactions will be reviewed before any eligible refund is processed.
Should I pay through a personal QR code or an unknown payment link?
No. Complete payments only through the official Moderia Shop checkout process. Avoid unknown payment links, personal accounts or unofficial QR codes.
Shipping & Delivery
How long will delivery take?
Delivery time depends on order processing, destination, courier serviceability, public holidays, local restrictions, weather and logistics conditions. Review the Shipping Policy for applicable information.
Why has courier tracking stopped updating?
Courier tracking may remain unchanged between hub scans. The next update may appear after route movement, destination arrival or a delivery attempt.
What happens if the courier cannot complete delivery?
The courier may make another attempt or return the parcel according to its operating process. Keep your registered phone active and ensure that the delivery address is complete and accessible.
What should I do if the parcel appears damaged or opened?
Record clear photographs or an unboxing video before removing tags or discarding packaging. Preserve the parcel, product, invoice and all original materials, then contact support promptly.
Cancellation, Return & Refund
Can I cancel an order after placing it?
Cancellation may be considered only before packing or dispatch and remains subject to the published Refund and Cancellation Policy.
Are all products eligible for return or replacement?
No. Eligibility depends on the product, reason for the request, reporting time, item condition and the applicable Return and Replacement Policy.
What condition should an eligible returned product be in?
Where a return is approved, the product should generally remain unused, unworn, unwashed and unaltered with its original tags, packaging, accessories and invoice.
What proof may be required for a damaged or incorrect product?
Support may request an unboxing video, parcel photographs, product photographs, tags, invoice, shipping label and order details for verification.
How will an approved refund be processed?
An approved refund will generally be processed through the applicable payment channel. Completion time may depend on internal verification, the payment gateway and banking settlement systems.
Account & Privacy
What can I access through My Account?
Depending on the available website features, your account may provide access to order information, saved addresses, profile details and shopping records.
What should I do if I forget my password?
Use the password recovery option on the login page and follow the instructions sent to the registered email address.
Why is customer information collected?
Information may be used for order processing, payments, shipping, communication, support, fraud prevention, compliance and other purposes explained in the Privacy Policy.
Where can I review the website policies?
Important policy pages are available through the website footer and the Policy Centre provided below.
Support & Grievance
How can I contact Moderia Shop?
Use the official support portal, call +91 7781032300 or email info@moderiashop.in.
What information should I include in a support request?
Include the order ID, registered phone number, email address, product details, payment reference and relevant photographs or screenshots.
Who is the Grievance Officer?
The Grievance Officer is SAROJ SINGH (DIN), designated as Grievance Officer for MODERIA IMPEX PRIVATE LIMITED.
What are the official working hours?
Support working hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding applicable holidays and non-working days.
Prepare the right details before contacting customer support.
Complete information helps the support team understand and review the concern more accurately.
Open Support Portal ↗Order Information
Keep the order ID, order date and registered contact details available.
Payment Reference
Include the transaction ID, amount and payment screenshot for payment-related concerns.
Product Evidence
Preserve clear images or an unboxing video for damaged, missing or incorrect items.
Clear Description
Explain the issue, expected resolution and relevant dates in a clear sequence.
Review the applicable terms before placing or returning an order.
These pages explain website use, customer information, shipping, cancellations, returns, replacements and refunds.
Still need help with an order or payment?
Contact the official support team with the order ID and complete details of your concern.
9:00 AM to 6:00 PM