REFUND, CANCELLATION, RETURN & REPLACEMENT POLICY

Last Updated: 02/07/2026

At MODERIA IMPEX PRIVATE LIMITED, customer satisfaction is our top priority. This Refund, Cancellation, Return & Replacement Policy explains the terms and procedures applicable to purchases made through https://moderiashop.in.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, the customer may submit a return request after receiving the product, subject to the return eligibility conditions stated in this policy.

To cancel an eligible order, go to:

My Account → Orders → Cancel Order

After successful cancellation, a confirmation will be sent through email or SMS.

1.2 Cancellation by MODERIA IMPEX PRIVATE LIMITED

We reserve the right to cancel an order in circumstances including:

  • Payment failure or incomplete payment
  • Invalid or incomplete delivery address
  • Product being out of stock
  • Pricing, inventory, or technical errors
  • Fraudulent or suspicious activity
  • Delivery service being unavailable at the provided location

If a prepaid order is cancelled by us, the full amount will be refunded to the original payment method.

2. Return Policy

Customers may submit a return request within 7 days of receiving the order.

To qualify for a return:

  • The product must be unused, unwashed, unworn, and unaltered.
  • Original tags, packaging, accessories, and invoices must be available.
  • The product must not be damaged by the customer.
  • The return request must be raised within the prescribed 7-day period.
  • Images or an unboxing video may be requested for verification.

A return request raised after 7 days of delivery may not be accepted.

2.1 Non-Returnable Products

Returns may not be accepted for:

  • Used, washed, worn, altered, or customer-damaged products
  • Products without original tags or packaging
  • Products marked as non-returnable on the product page
  • Personal-use or hygiene-sensitive products, including socks, stockings, dupattas, scarves, and similar items
  • Products purchased during clearance sales, where specifically stated
  • Returns requested after the eligible return period

3. Replacement Policy

A replacement may be provided when:

  • The product received is damaged or defective
  • An incorrect product, size, or variant is delivered
  • The product is materially different from its website description
  • An item or accessory included with the product is missing

Approved replacement orders will generally be delivered within 3–5 business days, subject to product availability and the customer’s delivery location.

If the same product is unavailable, the customer may be offered:

  • A replacement with another available product
  • Store credit
  • A refund to the original payment method

4. Refund Policy

4.1 Refund Eligibility

Refunds may be issued for:

  • Approved returns after successful quality inspection
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled by MODERIA IMPEX PRIVATE LIMITED
  • Products that cannot be replaced due to unavailability

Refunds will not be provided when:

  • The returned product is used, washed, altered, or damaged
  • The return request is submitted after the eligible period
  • Original tags, packaging, or accessories are missing
  • The product belongs to a non-returnable category
  • The returned product fails the quality inspection

4.2 Refund Method

Prepaid Orders:
The refund will be credited to the original payment method used while placing the order, including UPI, credit card, debit card, net banking, or wallet.

Cash on Delivery Orders:
The refund may be issued through bank transfer, UPI, or store wallet credit after the customer provides the required payment details.

4.3 Refund Processing Time

Approved refunds will generally be credited to the original payment method within 4–5 business days.

The exact credit time may vary depending on the customer’s bank, UPI service provider, card issuer, or payment gateway.

The customer will be notified once the refund has been initiated.

5. Return Quality Check

A return-based refund or replacement will be processed only after:

  • The returned product reaches our designated warehouse or return location
  • The product is inspected by our quality-check team
  • The product successfully passes the quality inspection

The return may be rejected if:

  • The product has been used, washed, worn, altered, or damaged
  • Original tags, packaging, invoices, or accessories are missing
  • Incorrect, incomplete, or unclear evidence has been submitted
  • The product is different from the product originally delivered
  • The product falls under a non-returnable category

If the product fails the quality inspection, it may be sent back to the customer without a refund or replacement.

6. Failed or Duplicate Payments

If the payment amount is deducted but the order is not successfully confirmed:

  • The amount is generally reversed automatically by the bank or payment gateway.
  • The reversal may take approximately 3–7 business days.
  • In exceptional cases, it may take up to 10 business days.

If the amount is not refunded within the applicable period, contact us and provide the transaction ID, payment screenshot, and relevant order details.

7. Late or Missing Refunds

If an approved refund has not been received:

  1. Check your bank account, UPI application, card statement, or wallet.
  2. Contact your bank or payment service provider to check whether the refund is pending.
  3. Contact our support team with:
    • Order ID
    • Registered mobile number or email address
    • Payment screenshot
    • Transaction reference number
    • Refund confirmation details, if available

Our team will assist in tracking the refund.

8. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, contact:

MODERIA IMPEX PRIVATE LIMITED
Phone: +91 7781032300
Email: info@moderiashop.in
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM